Shipping policy
Shipping Fee Schedule:
1.Temporary Delivery Restrictions
The following regions are currently unavailable for delivery:India, Egypt, Ethiopia, Saudi Arabia, Bangladesh, Singapore, Philippines, Iraq, Pakistan, Albania, Ecuador, Guatemala, Algeria, Myanmar, Thailand, Tunisia, Morocco, Kenya, Palestine, Iran, Uganda.
2. Delivery Delay Notices
Custom Order Delay: For custom products requiring complex prints or craftsmanship, the production & delivery time will be extended by 3-5 days compared to standard custom orders.
Customs & Final Delivery Delay: In certain countries/regions, customs clearance and final delivery may be delayed. The total delivery time will be 3 days longer than the original estimated time stated on the website.
Free Shipping: Orders totaling $69.99 or more (after discount, if applicable) qualify for free standard shipping.
Flat-Charge Shipping: Orders totaling $69.98 or less will be charged a flat shipping fee of $8 per order, regardless of the number of items purchased.
Shipping Time
Standard shipping times vary by destination:
North America: 3-7 business days
Europe (major countries): 5-10 business days
Other destinations: 7-15 business days
Note: Shipping times are for reference only. Actual delivery times may be affected by customs clearance, local logistics delays, or force majeure events.
Order Tracking
Once your order has been shipped, we will send a shipping confirmation email to your registered email address containing a unique tracking number and a link to track your order. You can also check your order status in the "My Orders" section of your account on our platform.
Customer Support
For any questions regarding delivery status, delivery delays, or other delivery-related issues, please contact our Customer Support team via email at svedios@hotmail.com. Customer service online hours: [Monday to Friday, 9:00 am-6:00 pm].